ENIITO connects buyers and designers world wide and facilitates transactions by providing a an online shop-platform and payment system. Designers with an ENIITO shop are responsible for the product and shipping – including handling possible returns of the purchased item(s). – read more below in section Exemption of Liability.
By placing an order at eniito.com, you warrant that you are at least 18 years old.
On eniito.com it is possible to pay by credit or debit card (VISA, Mastercard, VISA/Dankort), MobilePay by Danske Bank as well as Paypal or the mayor creditcards associated with the Paypal services.
The credit card information entered when purchasing products will be sent in encrypted form (SSL), which only the buyer and the Payment Service Provider can read. ENIITO does not store any information about the transaction.
All prices are quoted in DKK (you can change currency to EUR, USD, GBP and SEK) and includes VAT of the country in which the seller is based for orders within the EU. Please note that if you place an order for delivery outside the EU, prices are shown without the VAT, which is not to be paid for orders outside the EU. However, it is the responsibility of the buyer outside the EU to pay any import duties that may be added upon import to the buyers country.
Right of withdrawal
According to the EU Directive on Consumer Rights, shop owners on ENIITO provides a 14-day cancellation policy. Buyers from the 28 EU member states, plus Iceland, Norway and Liechtenstein, have the right to withdraw from a purchase made on ENIITO within 14 days. The period expires 14 days after the buyer receives the order. However, if this period expires on a non-working day, your deadline is extended till the next working day.
The buyer can choose to withdraw from their order for any reason within this timeframe. To exercise this right the buyer must unequivocally inform the shop owner about their decision to withdraw from the purchase within the 14 days of receipt. This can be done, for example, by adding a written statement to the goods that you are returning by post, or by sending a fax or email. It is not enough to just return the purchase. The shop owner must provide you with a model withdrawal form, which can be used to inform him/her of the withdrawal but the buyer is not legally bound to use this form.
The shop owner must give a full refund within 14 days from receipt of the buyer’s withdrawal notification, but can delay refunding if he/she has not received the goods back or received evidence that the order has been returned. The product must be returned to the eniito-shop where the product was purchased. ENIITO will return the money to the Paypal account or credit card used for the purchase followed by a confirmation email.
The product must be unused and in salable condition upon arrival. The right to withdraw exists to allow you to examine the product in the same way as you would in a shop. It is not a 14 days free to use period.
Buyers are responsible of the item(s) until the shop owner return receipt. We recommend the buyer use a currier, which offers track and trace and insurance of the product. Collect on delivery is not accepted. You can also cancel your purchase by refusing to receive the shipment. In this case, ENIITO will deduct the cost for the return shipping from the return amount since the shipping company imposes on the seller a cost for return shipping.
Note that special terms and conditions apply to personalized items. Check the specific designers terms and conditions for more information.
Is the buyer from one of the EU 28 member states, Norway, Iceland or Liechtenstein, read your extended rights here.
Free returns within Europe
Because our customers satisfaction matters a great deal to us, we offer free return on orders. This means that we will cover the shipping cost when you return an order. We will cover expenses on standard delivery with tracking service within Europe. However, ENIITO will not cover costs on return shipments if express delivery etc. is chosen.
When returning a product purchased on eniito.com the order must be returned to the designer and in compliance with the specific designer’s terms for returns. After the return shipment has been shipped send us an email, containing a receipt with the shipping costs and the tracking number to firstname.lastname@example.org. When the designer receives the returned product, ENIITO will be notified and the money from the purchase and the shipping costs will be returned to the credit card and/or paypal account originally used for the purchase.
Return and Exchange outside Europe
Return and Exchange is subject to be formulated by the the individual shop owner, and is not forced by ENIITO. Please check the shop owner’s policy sections for more information, or contact the shop owner directly.
Events outside ENIITO’s or shop owner’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that ENIITO and the shop owner is released from obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
Terms and conditions for user accounts
Users of eniito.com, must agree to the following conditions:
Users must provide correct information (name, address, email etc.) in the user-account details. Users are personally responsible for keeping the personal and contact information up to date. The user account must always include a valid, current email address.
Users are personally responsible for updating and maintaining a password. Should users experience fraud, abuse or other illegal activity involving the use of the password, ENIITO must be informed immediately. ENIITO is not liable for damages or losses arising from the failure to safeguard the user-password. We therefore recommend that users choose a secure password consisting of both small and capital letters as well as numbers and signs.
Termination of user account
ENIITO reserves the right to close any user accounts at any time if it has come to our knowledge that a user has breached any of these terms, ENIITO’s rules in general or applicable Danish legislation.
Material and information published by ENIITO is the property of ENIITO and may not be reproduced or exploited unless permission has been granted by ENIITO. Furthermore, ENIITO’s logo, domain name and designs used on ENIITO are the property of ENIITO and may not be used without permission.
Materials produced and published by ENIITO’s shop owners are the sole property of the shop owner and are subject to the standard regulations applicable to copyright. If you would like to make use of material that was produced by an ENIITO shop owner, you are required to gain permission from the shop owner before you use it. This applies to images, graphics, text etc.
ENIITO reserves the right to make free use of all materials published on eniito.com for marketing purposes promoting ENIITO or the shops on eniito.com. It is the shop owner’s responsibility to make sure ENIITO can use and distribute the content for mentioned marketing purposes without infringing any third party rights.
Exemption of liability
ENIITO connects buyers and shop owners world wide and facilitate transactions by providing shop an online solution and a payment system. Shop owners are responsible for the product and shipping – including handling possible returns of the purchased item(s). ENIITO cannot be held liable for defective or damaged items, or products which fail to live up to the buyer’s expectation. Buyer and shop owner must resolve any problems involving damaged products jointly. In the event of any problems, we refer to the Danish Sale of Goods Act.
ENIITO cannot be held liable for the declaration of incorrect information in user accounts or shops, or for inappropriate conduct or other situations that are in breach of ENIITO’s terms and conditions.
ENIITO provides no guarantees that shop content is genuine or that it does not breach any copyrights. Thus, ENIITO is not liable for the content, products or information that is presented on shop owners’ own page. However, each seller will have to be approved by ENIITO upon opening a shop, which will ensure a high level of quality of products presented on ENIITO.
Furthermore, ENIITO cannot be held liable for direct or indirect economic losses arising from the use of eniito.com or products bought or sold via ENIITO. Additionally, ENIITO shall be exempt from all liability for injuries arising from the use of products that were bought or sold via eniito.com.
ENIITO shall not be held liable for compensation to you or any third party for indirect damages or consequential damage involving loss of data, profits, earnings or business. This shall apply regardless of cause (e.g. as a consequence of negligence, failure to abide by the terms of this agreement or in any other manner), even if losses or damages of this kind could be foreseen by ENIITO.
ENIITO cannot be held liable for any breakdowns, errors or technical complications that may affect the website and accepts no liability for errors and deficiencies in the website’s content. ENIITO shall not be held liable for any failure to adhere to its obligations pursuant to this agreement, which is due to factors beyond ENIITO’s control.
ENIITO reserves the right to adjust terms, conditions and its likes at any time with a 14-days-notice.