Roots & Wings Organic Merino

Bringing together Danish design and New Zealand pureness, Roots & Wings Merino offers beautiful hand-sewn garments for babies and young children in certified organic New Zealand merino.

This is no regular wool. Merino is a super fibre. It is especially good for keeping kids warm and dry, and it’s luxuriously soft.

We love knowing that there’s a pure story behind our garments.

We know the farm where our organic merino sheep live. We’ve seen the mountains where they graze. We’ve sought only the highest quality merino, sourced organically (certified) and treated with kindness.

All our garments are hand sewn in New Zealand by seamstresses that have sewn merino for 30 years. This is true craftsmanship in every single item.

Wrap your little ones in pure softness and experience all the unique benefits of merino in subtle Scandinavian colours and design.

Returning goods

We aim to give you the best wool wear for babies and children. If you are not happy with your Roots & Wings Merino purchase you have 14 days to inform us and then another 14 days to return the goods.

If you would like to return an item please:

1) send us an email
We will then organise for a return label to be sent to you. The return label minimises the risk of losing the package and ensures the returned items are delivered to the right person for prompt action.

2) hand in the label with the items in their original packaging and with tags attached to your local GLS Pakkeshop (or post office is based outside of Denmark).

We will:

Return the full amount of the item to you once we have received the item. This amount includes your purchase price and the original shipping costs.

For Danish returns:

The cost of return is 55 DKK.

If you wish for the item to be picked up at your address, the cost is 110 DKK

For international returns

The cost is the same as the initial shipping cost.

Refund

You will receive your refund the same way you paid for the items, unless you specifically inform us of another means of refunding and this does not carry additional costs.

To receive a full refund you may try on the item as you would in a physical shop, but you may not put it into actual wear. You are responsible for a reduction in the value of the goods caused by other use than what is needed to determine the functionality of the goods.

If the clothes have been used for other purposes than described above, we will consider it as used goods. This means that if you return it you will only receive part or none of the original purchase price.

Please be sure to select the right Sales item as we do not refund or exchange these.

We do not accept cost on delivery packages.

Faulty item

We do our best to quality control our manufacturing and safely ship all our items from our factory in New Zealand. It you think you have received a faulty or damaged item, please contact us and we will make sure you receive a new item or a refund. We will of course pay for the return delivery.

We would appreciate if you could return the faulty goods in their original packaging.

Please note, it is a pre-requisite that the faults do not originate from incorrect use of the products or other damaging behaviour.

You must notify us within reasonable time. A return within 2 months will always be accepted as a reasonable period.

When you return a faulty item please attach:

Order number and/or invoice number
A copy of the invoice is preferable – if possible

Terms of use

washing

Please read and follow the washing instructions on your garments. Incorrect care can lead to damage on your garment. This will not be viable for a refund.

Colours

We try our best to display the colours of our garments. However, we cannot guarantee that your monitor will display the colour in the accurate way.

Prices

All prices within EU include applicable EU VAT (25%)

If you purchase from outside of the EU you will be responsible for any gst charges.

Roots & Wings Organic Merino

Shop

knitted merino/possum blanket

organic merino beanie hat Dusty Rose

organic merino beanie hat Grey Marle

organic merino beanie hat North Sea Blue

organic merino beanie hat North Sea stripe

organic merino beanie hat Rose stripe

organic merino blanket Dusty Rose

organic merino blanket Grey Marle

organic merino blanket North Sea Blue

organic merino blanket North Sea stripe

organic merino booties Dusty Rose

organic merino booties Grey Marle

organic merino booties North Sea Blue

organic merino booties North Sea stripe

organic merino booties Rose stripe

organic merino drawstring pants Dusty Rose

organic merino drawstring pants Grey Marle

organic merino drawstring pants North Sea Blue

organic merino drawstring pants North Sea stripe

organic merino drawstring pants Rose stripe

organic merino one-piece jumpsuit Dusty Rose

organic merino one-piece jumpsuit Natural

organic merino one-piece jumpsuit North Sea Blue

organic merino one-piece jumpsuit North Sea stripe

organic merino one-piece jumpsuit Rose stripe

organic merino rib leggings Dusty Rose

organic merino rib leggings Grey Marle

organic merino rib leggings North Sea Blue

organic merino rib top junior Dusty Rose

Owner

Stine Smith