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FAQ Buyer

FAQ

WHAT IS ENIITO?

ENIITO is a curated design marketplace with quality design from Scandinavian designers exclusively. The company behind the marketplace is Danish registered ID Nordic ApS. Our address is:
Ræveholmsvej 57, 1, DK-2690 Karlslunde, Denmark.
Our tax no. is: DK36457406.
ENIITO handles all transactions in a secure manner and does not share any info with 3. parties.

HOW DOES IT WORK?

ENIITO is a curated marketplace for art & design. Passionate consumers can shop high end items from Scandinavian creators. ENIITO provides the marketplace and handles all payments and you will receive the products directly from the individual Scandinavian creator.

HOW DO I KNOW THE PRODUCTS ARE TRUE SCANDINAVIAN DESIGNS?

All creators on eniito.com have been pre-approved. It is our finest task to provide passionate & design-loving buyers around the world with the greatest and most special selection of Scandinavian designs, as well as secure and safe transactions, creating the best conditions for the optimal shopping experience. See our reviews for references at https://eniito.com/reviews

WHAT ARE THE SHIPPING-COSTS?

Creators enrolled in our ✭ Stores program offer max 5€ shipping to the United Kingdom, Germany, The Netherlands, France, Sweden, and Denmark. Regarding other countries, each individual creator decides how to handle shipping and what the cost is. The price is always fixed which means the shipping cost is the same whether you buy 1 or 10 products from that vendor. Shipping vary from creator to creator since the products they create may be very different in size and weight.
You can always see the shipping cost of every individuel item in the product description as well as on the CART and upon CHECKOUT before you pay. You can also find the terms and conditions of any individual creator in their ENIITO shop.

WHEN WILL I RECEIVE MY PRODUCT?

Products will be shipped directly from the Scandinavian creator and you will receive an email from ENIITO once your design product is shipped. Please note that some of our creators ship every day, others once a week. It may also vary from item to item – especially if the item is made on order. Please check the shipping & terms in the shop of the individual creator or if something is stated regarding delivery/production of the specific product at the product page. You are always welcome to contact the creator directly via the contact form in the shop (please register). You can also contact ENIITO via livechat, mail or phone – please see under Contact in the footer menu. Remember, ENIITO is always there to help you if something goes wrong regarding shipping or anything else.

CAN I RETURN A PRODUCT?

Yes, naturally. Following the EU Directive on Consumer Rights, all creators on ENIITO provides a 14-day cancellation policy as a minimum. It gives you the right to withdraw from a purchase made on ENIITO within 14 days. The period expires 14 days after you receive the order. Because our customers’ satisfaction matters a great deal to us, ENIITO offers 30 days return on all items except items made on order. You can read our terms and conditions in detail here.

CURRENCY

Prices are shown in the currency matched to your region but you can always change currency to EUR, USD, GBP, SEK or DKK. Prices are shown including VAT within the EU. Please note that for non-EU-countries, or if you place an order for delivery outside the EU, prices are shown without VAT, which is not to be paid for orders outside the EU. However, it is the responsibility of the buyer outside the EU to pay any import duties that may be added upon import to the buyers country.

HOW CAN I PAY?

You can pay by credit or debit card (VISA, Mastercard, Maestro, VISA/Dankort), MobilePay as well as Paypal and the major credit cards associated with the Paypal services, for instance American Express.
The credit card information entered when purchasing products will be sent in encrypted form (SSL), which only the buyer and the Payment Service Provider can read. ENIITO does not store any information about the transaction.

HAS MY ORDER BEEN REGISTERED?

An order confirmation will be sent to your email address after purchase. If you have received an order confirmation your order has been registered. Your goods will be sent within the time specified on the creator’s shop. Once your product is dispatched an Order Complete confirmation will be sent to your email address. NB: If you don’t receive these emails be sure to check your spam filter before contacting Customer Service at info@eniito.com.

HOW DO I LEAVE A MESSAGE TO THE CREATOR?

If you visit the designer’s shop you’ll find a contact button, through this you can leave a message for the designer (please register).

I WANT TO MAKE A COMPLAINT, WHAT DO I DO?

Please contact our customer service at info@eniito.com and describe the problem and we will help you. ENIITO always follows the recommendations made by the European and Danish Sales Act.

WHAT ARE YOUR TERMS OF SALE?

You can read our terms and conditions in detail here.